Frequently Asked Questions

Straight after placing your order, you'll receive an order confirmation by email. It includes your order number and a summary of what you ordered.

Can't find it? Please check your spam or junk folder. If it isn't there either, email us and we'll check for you.

Your order number is in the order confirmation email we sent you after you placed your order. Please have it ready whenever you contact us, so we can help you faster.

Please email us as soon as possible at info@sarahcloset.com and we'll do our best to help. Once your order has been prepared or sent, we may no longer be able to change or cancel it. In that case, you can still return it under our Returns & Refunds policy.

Email us straight away with your order number and the correct address. We'll update it if your order hasn't been prepared or sent yet.

Shipping is free across Australia, unless stated otherwise at checkout.

We prepare your order within 1 to 3 business days. Delivery then usually takes 5 to 12 business days. In most cases, that means your order arrives within 6 to 15 business days.

During busy sale periods and around public holidays, delivery can take a little longer. See our Shipping Policy for more details.

Depending on the item, your order may be sent by a delivery partner in Australia or by one of our international fulfilment partners. The estimated delivery time above already takes this into account.

Yes. As soon as your order is on its way, we'll email you the tracking details where available. Tracking information can take a day or two to appear after you receive it.

Please don't worry. First, check the tracking link in your shipping email. If your order hasn't arrived within the expected time, email us with your name, order number and the email address you used, and we'll look into it for you.

Each product page has its own size guide, using Australian sizing. Please check it before ordering, as the fit can differ from one style to another.

Tip: measure a piece of clothing you already own and love, and compare it with the measurements in the size guide.

For a more relaxed and comfortable fit, we usually recommend choosing the larger size. Not sure? Email us the name of the item and your measurements, and we'll happily help you choose.

No problem. You can return an unworn item within 30 days of receiving it. Just email us first and we'll guide you through the steps. See our Returns & Refunds policy.

Yes. You have 30 days from the day your order arrives to let us know. The item must be unworn, unwashed and unused, ideally with the tags still on. For these returns, the return postage is paid by you.

We're sorry about that. Please email us as soon as possible with your order number and a few clear photos of the problem. We'll sort it out with you, and you won't pay anything to send it back.

Email us at info@sarahcloset.com with your name, order number and the reason for your return. Please don't send anything back before you've heard from us, as we'll give you the right return address and instructions.

Once your return has arrived and been checked, we'll refund you to your original payment method and let you know by email. Your bank may then take a few business days before the money shows in your account.

Yes. Our store runs on Shopify, and all payments are handled by secure payment providers. We never see or store your full card details.

All available payment methods are shown at checkout, before you pay.

We only use your information to process your order, keep you updated and help you when you contact us. We never sell your personal information. Read more in our Privacy Policy.

Every email we send has an unsubscribe link at the bottom. One click, and you won't receive any more marketing emails from us.