Returns & Refunds

We want you to love what you order from Sarah's Closet. If something isn't quite right, we're here to help.

Changed your mind, or the size isn't right?

That's completely fine. You can return any item within 30 days of receiving it, as long as it hasn't been worn, washed or used. Please keep the tags on and include the original packaging if you still have it.

For these returns, the return postage is paid by you. We suggest sending it with tracking, so you can follow your parcel and know it has arrived safely.

Received something faulty, damaged or incorrect?

We're sorry. That's not the experience we want you to have. Please email us as soon as you can with your order number and a few clear photos of the problem. We'll look at it straight away and work out the best solution with you.

How to return an item: step by step

1. 1
   Email us at info@sarahcloset.com
   Please include:

   • your full name
   • your order number (you'll find this in your order confirmation email)
   • the email address you used when ordering
   • why you'd like to return the item
   • photos, if the item is damaged, faulty or incorrect
2. 2
   Wait for our reply
   We'll send you your return instructions and the address to send it to. Please don't post anything back before you've heard from us, as the return address can differ depending on the item.
3. 3
   Send your parcel
   Follow the instructions we give you.
4. 4
   Receive your refund
   Once your return has arrived and been checked, we'll refund you to your original payment method.

When will I see my refund?

As soon as we've processed it, we'll let you know by email. Your bank or card provider may then take a few business days before the money shows in your account. This is normal and depends on your bank.

Your rights under Australian law

Nothing in this policy affects your rights under the Australian Consumer Law. If a product doesn't meet a consumer guarantee, you may be entitled to a repair, replacement, refund or another remedy.