Privacy Policy

Your trust matters to us. This page explains, in plain language, what personal information we collect when you visit or shop at sarahcloset.com, how we use it, and how we keep it safe.

Last updated: October 2026

Who we are

Sarah's Closet is operated by Sarah Clarke. We are responsible for the personal information described in this policy.

What information we collect

When you visit our website or place an order, we may collect:

• Your details: name, email address and phone number
• Address details: your billing and delivery address
• Order details: what you ordered and confirmation that payment was made
• Technical details: your IP address, the device and browser you use, and how you use our website

We only collect information that is reasonably needed to run our store, process your order, improve our website and help you when you contact us.

How we use your information

We use your information to:

• process and deliver your order
• send you order confirmations and shipping updates
• answer your questions and help with returns and refunds
• improve our website and shopping experience
• protect you and our store against fraud and security issues
• send you news and offers, but only if you've signed up for our emails
• meet our legal obligations, such as keeping financial records

We use your information because we need it to fulfil your order, because we have a legitimate interest in running and improving our store safely, because the law requires it, or because you've given us permission (for example, for marketing emails).

Payments

Our store runs on Shopify, a secure online shopping platform that stores information on our behalf.

Payments are processed by trusted payment providers. Sarah's Closet never sees or stores your full card details.

Who we share your information with

We never sell your personal information. We only share what's needed with the companies that help us run our store, such as:

• our online store platform and payment providers
• shipping and delivery companies
• suppliers and fulfilment partners who prepare and send your order
• customer service, email and analytics tools

Marketing emails

If you sign up for our emails, we may send you news about new arrivals, special offers and store updates.

Changed your mind? Every email has an unsubscribe link at the bottom. One click, and you won't hear from us again.

Cookies

Our website uses cookies and similar technologies. These are small files that help the website work properly, keep items in your shopping cart, make checkout possible, show us how visitors use our site, and help us show relevant advertising, for example on Facebook and Instagram.

You can block or delete cookies in your browser settings. Please note that some parts of the website, such as the shopping cart, may not work properly without them.

How long we keep your information

We keep your information only as long as we need it for the purposes described above. Order and payment records are kept for as long as the law requires us to keep financial records. If you unsubscribe from our emails, we stop sending you marketing straight away.

How we protect your information

We take reasonable steps to keep your personal information safe. However, no method of sending or storing information over the internet can ever be guaranteed to be completely secure.

Your rights

You can ask us at any time to:

• see the personal information we hold about you
• correct information that is wrong or out of date
• delete your information, unless we're legally required to keep it
• stop using your information for marketing

Just email us and we'll help you. If you're unhappy with how we've handled your information, please contact us first so we can put it right. You also have the right to make a complaint to a privacy regulator, such as the Office of the Australian Information Commissioner (OAIC) in Australia or the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).